Wednesday, January 21, 2009
Something about 10:30 p.m.?
The system went down tonight just before 10:30 p.m. and others have commented that it seems like it has gone down at that same time several nights. There's a joke that when a site goes down at night "it must be lunch time in India" but 10:30 here is 10:00 a.m. there. Maybe they go to lunch early?
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5 comments:
It probably has something to do with evenings being peak usage times. Two possibilities are that their software simply cannot handle higher loads or it has a memory leak.
(A memory leak is where a program uses more and more memory but never frees it due to a bug. Given the lack of technical competency demonstrated by gay.com, their software developers probably don't have the skills necessary to track down memory leaks, so their servers run out of memory and have to be restarted.)
Another planned outage:
"Planned Outage
We will be taking gay.com down on January 23, 2009 from 4:00 am to 7:00 am Pacific Standard Time for scheduled maintenance."
I've never seen a site require so much maintenance before...
I am having the most frustrating experience logging onto gay.com and trying to chat. Ever since the revamp, the website takes forever to load completely, and the messenger never loads properly.
I have been trying to log on during various times of the day for over a period of two months and I am always amazed by how gay.com drives away businesses by providing such a poor client experience. I am currently a premium member, but rest assured - when my membership expires, I will take my business elsewhere.
Hey "Anonymous" from January 24, 2009 7:24 AM,
It is frustrating enough when you get online and the features are slow or even broken, but if you're a premium member and can't get on at all then you need to get on the phone with them (not a fun experience, but worth it at this point) and take detailed notes of your call (time you called, how lonog to get a human on the phone, what question they ask you, your answers, etc.) Get them to get you online or, if they can't, insist upon a pro-rated refund of your membership fee. Don't settle for them adding a free month of a service you can't use (which is their standard offer). Insist upon a refund. You paid for service that they can't provide. If they still refuse the refund, contact your credit card issuer and, using your detailed notes as evidence, dispute the charge and they should give you full credit for it. At that point it is up to gay.com to prove that they gave you the service they said they would if they want to get the money back.
It's such a shame that we have to go through all this crap to get, now, what we were getting easily before October.
It looks like gay.com is about to undergo another major renovation. Look at either of PlanetOut's 2009-01-26 SEC filings. Pay attention to the slide titled "Solution - The gay Hulu".
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