Friday, October 10, 2008

Screwed the Pooch

As someone else said, gay.com has screwed the pooch. The "release" of their new website has been a disaster on the scale of New Coke. They've seriously misunderstood their core customers and continue to refuse to listen to them.

They have their own blog at http://gay.blogs.com/gaycomblog/ but the feedback comments became so universally negative (there were more comments than the host system could display) that they've turned off feedback. That's why I've decided to start this blog, to give loyal gay.com users a forum to vent their frustration.

Let's start with the fact that NOT ONE of their announced down times has been met. They've always been down at least 25% more than the announced time. Combined with the fact that just yesterday they said "Whenever possible, planned outages will be conducted in off-peak hours" yet today's outage is during peak hours. At least in today's post they admit that it will be during peak hours, but they also violated their own promise that "We will do everything possible to give everyone adequate advance warning of these outages." Yeah, they announced today's outage on Thursday, but then changed it to "Postponed."

More rants on other subjects to follow.

Cut loose guys, here's your place to vent!

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