I just took a look at my "The last 50 members who viewed your profile" and there are 95 people listed.
They managed to quickly remove the notifications of people entering and leaving the room, so why can't they get "ignore" working again?
On another blog a fellow said that he asked gay.com for a refund because he wasn't getting the service that he paid for. Of course gay.com refused, so he contacted MasterCard who reversed the charge and told him that they'd had thousands of similar complaints. Rather than willingly give the refund and show that they understand they have problems, keeping "goodwill" and possibly encouraging the member to rejoin later, they instead turn him into an enemy and STILL lose the income.
These guys really need to watch "Give 'Em the Pickle" and learn a little Customer Service 101.
http://www.videomedia.net/GIVETHEMTHEPICKLEVIDEODVDPRODUCTS.html
Saturday, November 1, 2008
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